Government and Social Media: A Case Study of 31 Informational World Cities

Social media platforms are increasingly being used by governments to foster user interaction. Particularly in cities with enhanced ICT infrastructures (i.e., Informational World Cities) and high internet penetration rates, social media platforms are valuable tools for reaching high numbers of citizens. This empirical investigation of 31 Informational World Cities will provide an overview of social media services used for governmental purposes, of their popularity among governments, and of their usage intensity in broadcasting information online.Comment: In Proceedings of the 47th Hawaii International Conference on System Sciences (pp. 1715-1724). IEEE Computer Society, 201

Digitale Transformation in der Verwaltung : An Open Data geht kein Weg vorbei

Digitalisierung findet in allen Bereichen unseres Lebens statt: der Umbruch von althergebrachten Systemen und Arten von Arbeit auf neue, digitale Systeme und Verfahren stellt dabei einen Teil der digitalen Transformation dar. Diese Prozesse finden auch im Bereich von öffentlichen Institutionen wie Verwaltungen von Städten und Kommunen statt. Der Übergang von papiergetriebenen Verfahren hin zu digitalen Verfahren und Möglichkeiten (E-Government) und einer Öffnung der Verfahren hin zu höherer Transparenz und verbesserten Teilhabemöglichkeiten von Bürgern (Open Government) hat bereits begonnen. Dieses Kapitel thematisiert die digitale Transformation in der Verwaltung mit besonderer Berücksichtigung von Open Data. Welche Rolle kann dabei Open Data spielen und welche Chancen und Risiken ergeben sich durch die Veröffentlichung von Daten? Welche Ideen stecken dahinter, wer profitiert davon und welche Akteure sind in der Erzeugung, Veröffentlichung und Verarbeitung solch offener Datenbestände eingebunden? Im Fokus stehen dabei sowohl die Systeme, über welche Daten und Informationen zur Verfügung gestellt werden, als auch die Nutzer auf den unterschiedlichen Seiten. Die Einführung, die Adaption und die fortwährende Nutzung von Open Data und Open Government durch unterschiedliche Akteure sind die zentralen Forschungsaspekte, die hier berücksichtigt werden

Open Innovation in Libraries

Open innovation means the participation of an institution’s stakeholders (customers, suppliers, competitors, etc.) in its innovation processes. With the advent of the knowledge society, the role of libraries is deeply changing towards digital libraries, special services, and the provision of spaces. However, how should libraries realize such knowledge and innovation projects? Concerning libraries, open innovation integrates the views of users (as customers), software houses or design companies (as suppliers) as well as other libraries (as competitors) into the development strategy of a library. Innovation processes include information inflows and information outflows. In this paper, a theoretical model of open innovation in the context of the library institution is presented. We describe results of a survey and introduce paradigmatic case studies of libraries, which deployed open innovation and networked governance. These libraries show examples of innovation processes on a scale from small to large

Pushing Open Government Through Social Media

E-government aims to enhance the interaction between citizens, business, and government. Recently, the term open government is increasingly used to emphasize the importance of co-creation in governmental issues. In this study, the social media activities of the municipalities of North Rhine-Westphalia, Germany, are investigated with regard to the topic “open government” as one pillar of e-government. The findings show that user interaction is mostly represented through likes and shares and rarely by comments. A topic detection of the posted content reveals that different terms are covered by the municipalities and shows that open government is getting more and more diverse in recent years. The number of posts is still increasing each year on the social media platforms Facebook and Twitter, but the topic of open government is still a peripheral phenomenon

Public libraries in the knowledge society: Core services of libraries in informational world cities

Abstract: Informational Cities are the prototypical spaces of the knowledge society. Public libraries play an important role as parts of the digital, smart, knowledge and creative infrastructures of these Informational Cities. Libraries have economic value as location factors in the two spaces of Informational Cities, the physical and the digital. For this reason, we divided the library services into two main groups, namely the digital library and the physical library. For 31 specified Informational World Cities, we empirically analyzed the core services of their public libraries via content analysis of the libraries' Web pages. Additionally, we studied these libraries' social media activities. Many libraries provide free e-resources (above all, e-books, e-journals and bibliographical databases) to their customers. Libraries offer digital reference services, mainly via e-mail and Web forms. Their presence in social media is dominated by posts on Facebook and Twitter. Nearly all public libraries we analyzed represent attractive architectural landmarks in their region. Besides offering spaces for children, the libraries provide rooms for learning and getting together and, to a lesser degree, modular working spaces. Most libraries provide Wi-Fi inside their buildings; more than half of those we investigated work with RFID technology. The prototypical public library in the knowledge society has two core services: (1) to support citizens, companies and administrations in their city and region with digital services, namely e-resources as well as reference services, and to communicate with their customers via social media; and (2) to provide physical spaces for meeting, learning and working, as well as areas for children and other groups, in a building that is a landmark of the city

Mobile Application Services Based Upon Open Urban Government Data

Mobile applications (m-apps), which are based upon open urban data, make up new ways of governmental services and information. In a large-scale study we analyzed 471 m-apps of 24 metropolitan regions all over the world, regarding their implementation and usage development. For instance cities like Sydney, New York or Berlin host so-called hackerthons (hacker marathons) to actively push the development of m-apps based on government data. We model a typology of these m-apps and present a unique overview of the variety of types, used eco-systems and developers. For Android m-apps the success was measurable by the amount of counted downloads. Finally we argue that we are still in the beginning of citizen-oriented e-government and need more actionable research in this field.ye

Informational Urbanism. A Conceptual Framework of Smart Cities

Contemporary and future cities are often labeled as “smart cities,” “digital cities” or “ubiquitous cities,” “knowledge cities,” and “creative cities.” Informational urbanism includes all aspects of information and (tacit as well as explicit) knowledge with regard to urban regions. “Informational city” (or “smart city” in a broader sense) is an umbrella term uniting the divergent trends of information-related city research. Informational urbanism is an interdisciplinary endeavor incorporating on the one side computer science and information science as well as on the other side urban studies, city planning, architecture, city economics, and city sociology. In this article, we present both, a conceptual framework for research on smart cities as well as results from our empirical studies on smart cities all over the world. The framework consists of seven building blocks, namely information and knowledge related infrastructures, economy, politics (e-governance) and administration (e-government), spaces (spaces of flows and spaces of places), location factors, the people’s information behavior, and problem areas. \

Présentation d\u27une étude : Public Libraries as Knowledge Hubs in Informational Cities. An Empirical Investigation (VO)

Intervention de Agnes Mainka (member of Research Staff, Department of Information Science, Heinrich-Heine-University Düsseldorf, Germany) dans le cadre de la journée "Architecture et bibliothèque: flux et formes des espaces de la culture"

Présentation d\u27une étude: Public Libraries as Knowledge Hubs in Informational Cities. An Empirical Investigation (VF)

Intervention de Agnes Mainka (member of Research Staff, Department of Information Science, Heinrich-Heine-University Düsseldorf, Germany) dans le cadre de la journée "Architecture et Traduction en français de l\u27intervention